Thursday, March 15, 2007
This is why I <3 Full Tilt Poker. I received this via email today:
Throughout the early morning on Wednesday, March 14th, many players experienced problems connecting to our Internet Service Provider that were beyond our control. We apologize for the inconvenience as we work with our ISP to implement safeguards to prevent this type of problem from happening again.
As a result of Wednesday's network outages, many of our players were disconnected from our site during play, even though some of our games and tournaments continued to run for several minutes.
If you were sitting at a real money ring game at the time of the outage, any money you had at the table has been returned to your account. If you were registered for, or were playing in a tournament that was voided during this period, your account balance has been adjusted in accordance with our tournament rules.
Additionally, to prevent you from being penalized if you were disconnected from a tournament that continued to run, we have compared your chip counts at times the disruptions occurred with your eventual result, and paid you based on whichever was higher.
For example, if you had 50,000 chips at the time of the first disconnections and only 30,000 chips at the time the tournament was voided, you will receive a payout based on a chip stack of 50,000. Conversely, if you had 50,000 chips at the time of the first disconnections and 70,000 at the time the tournament was voided, you will keep the payment you got based on the 70,000 chips.
Because you were impacted by our outage on Monday, March 14th, we have also credited your account with an additional $5 as a token of our appreciation for your patience during this period.
If you have any questions regarding the status of your account, please contact us at firstname.lastname@example.org. Thank you for your understanding and we look forward to seeing you online.
Full Tilt Poker